If you have a customer that is calling you because they have an ARM and they have some anxiety about their current situation, what do you recommend? I would strongly suggest that you have the client or consumer come in so you can thoroughly review their current situation and make recommendations that are appropriate for them. For example, I would believe one of those steps would be to get into a fixed mortgage so they will not incur such anxiety any more. Secondly, suggest that they look at all the initial documentation they received in order to see what some additional options might be. Purchasing a home is a big deal and often times maybe a month or two before they close, people begin to have second thoughts. Make sure your customers know that you are there for them and will answer all of their questions and make recommendations.
