Mortgage brokers, mortgage agents, and mortgage lending

According to a story in Herald News, LincolnWay Community Bank has started a new residential mortgage department. I believe this bank saw a need and decided that they would try and fill that need. The Vice President, Bill Mrowczynski believes with their new residential mortgage department they are in a position to serve the community and begin many long-term business relationships. I am not aware of the size of the community but know that when there is a need and people cannot get assistance within their community it can be frustrating to have to go to another town. This should be nice addition for the community.